This leather is an exceptionally high quality semi-aniline leather used here to upholster a beautiful contemporary settee. The client thought that the scarring was excessive. With this type of rustic leather unbroken scarring is acceptable and indeed considered a feature however scarring where the surface is broken should be confined to inconspicuous areas of the upholstery.

This was a case in which the client complained with possible good reason. The manufacture should have been more prudent with the leather cutting process and the furniture retailer should have better explained the natural features of rustic semi-aniline leather to the client. Fortunately this settee was made in Australia and both the manufacturer and retailer acted quickly  to rectify the problem resulting in a happy ending!